Race Communications has been selected as the new preferred internet provider for the Covenant of Rancho Santa Fe. Race is a pure fiber-to-the-home provider with active projects across California and looks forward to providing state-of-the-art gigabit service to the Covenant of Rancho Santa Fe.
RSF Connect is a high-speed fiber network that will deliver fast internet service to the community. Bringing our services to a community is a resource-intensive project that requires careful research and planning. From start to finish there are 4 main phases of our process, each with its own sub-steps and processes. RSF Connect is being engineered and constructed by HP Communications.
As of July 15th, 2019, Race has completed its first in-home installation, and the first RSF Connect customer is officially online! Our company has over 15 years of fiber experience and strives to provide world-class service to our customers – we look forward to continuing our installations of Covenant members in the months to come!
As of October 2019, HP Communications has completed construction in the Covenant and continues to work on fiber placement, testing and splicing, and individual service drops to homes.
Race Communications is diligently completing site surveys and in-home installations.
Our map has been updated to reflect nine individual zones. Only half of the zones have been released for orders as of October 2019. You can use the search bar to find your address to see which zone you are in. To zoom into the map, please select the box on the left corner. It will allow you to zoom in as well as see various map layers.
To search for your address, select "View Larger Map" on the top right corner of the map, then select the looking glass in the left corner of the new window.
A site survey will be completed to gather information on your home and help us determine access, as well as locate any potential obstacles.
If the conduit utilized by your current utilities (phone, electric or broadband) is usable, we will do our best to utilize the existing conduit. How is this done?
Sometimes your current utilities (phone, electric, or broadband) are connected underground but instead of using conduit, your providers have done something called “direct bury”. Usually, this is done to manage costs but is not beneficial for future use. If direct bury is done under driveways or other concrete surfaces it becomes very costly to lay new utilities along the same path. In this case, a new trench will need to be dug to lay the conduit.
Race will supply internet, television and telephone services to the covenant of Rancho Santa Fe at the following monthly prices:
*Of the internet subscription fee of $135 per month, $70 will be retained by the ISP and $65 will be remitted to the Association as a “recovery fee.”
What goes into building fiber into a community?
Bringing fiber services to a community is a resource-intensive project that requires careful research and planning. Projects are normally divided into several phases including engineering and design, permitting, construction, drops, and final in-home installation.
Once construction nears completion, Race will contact you to place your order. At that time, you may choose services you want for your home or business.
How long does the construction phase take?
We anticipate that the construction phase will take up to 12 months to complete RSF Connect. To check progress, please scroll up to the Progress section.
How will fiber get from the street to my home?
Line extensions or “drops” to your home will be done via underground conduit. Drops will run from the “Christy Box” on the street directly to your home. Some homes have existing conduit and Race will do their best to use those whenever possible. In cases where existing conduit does not exist, a certified Race Engineer will come to your home and outline the best possible route to run the conduit.
Race has specific underground conduit specifications that the company adheres to. Should you choose to have an independent contractor complete the underground trench and conduit placement, those specifications must be met.
I have a concern/comment regarding construction or installation?
If you have any feedback for us regarding construction or your in-home installation, we'd like to know. Give us a call and let us know what's on your mind. Race does its best to address everyone's concerns and comments. If it is after business hours, please leave us a voicemail and we will get back to you as soon as we can. We have dedicated the following number for RSF Connect. Association Members may call 800-640-9436 for questions and concerns.
Can I keep my old e-mail address or will Race provide me a new e-mail address?
Race does not offer an email address with our services. We suggest using a cloud based email service such as Yahoo, Gmail or Hotmail if you choose to use Race Services.
How can I sign up for service?
We ask that you submit an inquiry as soon as possible. By submitting an inquiry, your information will be passed to our dedicated sales team that will keep you updated and contact you as soon as we begin accepting orders. Our sales concierge will schedule an appointment with you to review our services with you based on your needs and discuss the optimal route for the line extension to your home.
I am going out of town for an extended period of time; do I need to be on-site for the installation process?
You do not personally need to be home for installation, but an authorized adult over the age of 18 must be present.
When/how will I be notified when work is being done on my street or on my property?
Weekly construction information is listed in the Progress section under Updates. In addition, you can submit an inquiry to stay up to date on construction in your area.
What will this cost me?
Our 1-gigabit internet service begins at $135/month and includes our gigabit capable router which is fully supported by our staff. Cost to run the fiber from the street to your home will require an itemized quote by a certified Race Engineer and will be custom to your property.
May I keep my current internet service if I want to?
You may always keep your current internet service should you choose to.
I live in a condo, can I receive service?
Yes, Race will provide service to condos that have authorized construction to the property.