PREPARE TO

GET GIGAFIED!


Fiber-Optic Services coming soon to the Covenant of Rancho Santa Fe!

powered by

About the project

Race Communications has been selected as the new preferred internet provider for the Covenant of Rancho Santa Fe. Race is a pure fiber-to-the-home provider with active projects across California and looks forward to providing state-of-the-art gigabit service to the Covenant of Rancho Santa Fe.

RSF Connect is a high-speed fiber network that will deliver fast internet service to the community.

Bringing our services to a community is a resource-intensive project that requires careful research and planning. From start to finish there are 4 main phases of our process, each with its own sub-steps and processes. RSF Connect is being engineered and constructed by HP Communications.

In April 2018, it was announced that Race would be the preferred provider for this project. Our company has over 15 years of fiber experience and strives to provide world-class service to our customers.

Where to start

While construction is underway, we highly recommend submitting an inquiry form.

By submitting an inquiry, you will be first in line to receive the most up to date news surrounding the project. Once construction is almost complete, we will release our order form for your community where you can choose the services you want for your home.

PROGRESS

1. Project Awarded

check

2. Engineering

check

3. Permitting

check

4. Construction

hourglass_empty

5. Test Splice'n Drop

6. Final Installation

Construction / Infrastructure

Fiber

Home Installation

Updates

As of 4/15/2019, HP Communications has completed over 49 miles of trenching and boring and has installed 488 vaults. There are less than 11.5 miles of conduit trenching left!

Crews are actively working on:

  • La Morros
  • Loma Verde
  • Linea Del Cielo
  • La Crescenta
  • Del Dios Highway
  • Los Mirlitos (Private Road)
  • Private, unnamed road off Los Morros
  • Los Pinos (Private Road)
  • La Bajada
  • Linea Del Cielo
  • Del Dios
  • Private, unnamed road off El Mirlo
  • Las Planideras

You will see crews trenching along these streets which may cause some slight traffic delays. We appreciate your patience and apologize for any inconvenience this may cause.

Rancho Santa Fe Work Map

Please use this map to see when crews will be working on specific areas. You can use the search bar to find your address to see which zone you are in and when crews are expected to be in your neighborhood. To zoom into the map, please select the box on the left corner. It will allow you to zoom in as well as see various map layers.

To search for your address, select "View Larger Map" on the top right corner of the map, then select the looking glass in the left corner of the new window.

FIBER DROP PROCESS

Preliminary Site Survey

A site survey will be completed to gather information on your home and help us determine access, as well as locate any potential obstacles.

  • A certified technician will complete a site survey before our order form is released.
  • We will note if there is existing conduit or if your home has direct buried cables.
  • You will be notified via e-mail about your installation method once a site survey is complete if you have submitted an inquiry via www.race.com/inquiry.
  • Race will work closely with you to schedule your drop based on your availability. Please be sure to notify us.

Underground (Conduit)

If the conduit utilized by your current utilities (phone, electric or broadband) is usable, we will do our best to utilize the existing conduit. How is this done?

  • Race will dig at each end of the conduit and pull our fiber cable through.
  • Don’t have services currently connected via an existing conduit, but are planning upgrades or have an empty conduit that you have installed? We can use that too.
  • Please mark your sprinkler system or any other obstacles that may be buried in your yard. This helps ensure that no damage occurs during installations.

Underground (Custom)

Uh-Oh! Some mes your current utilities (phone, electric or broadband) are connected underground, but instead of using conduit, your providers have done something called “direct bury”. Usually, this is done to manage costs, but is not bene cial for future use. If direct bury is done under driveways or other concrete surfaces it becomes very costly to lay new utilities along the same path.

  • In this case, a new trench will need to be dug to lay the conduit. This trench will be dug by Race (for an additional cost) or you may hire your own contractor to complete the trench.
  • You also have the option to do the work yourself. Our technicians will be happy to assist you by letting you know where the trench would need to be dug. Race provides an underground specification form with guidelines should you choose to do the work yourself.
Read More

Services

Race will supply internet, television and telephone services to the covenant of Rancho Santa Fe at the following monthly prices:

Gigafy Me
1000 Mbps down / 1000 Mbps up
$135/mo*
Expanded TV
250+ HD and SD channels
$98/mo
Unlimited Phone
Unlimited nationwide calling
$10/mo per line

*Of the internet subscription fee of $135 per month, $70 will be retained by the ISP and $65 will be remitted to the Association as a “recovery fee.”

FAQ

What goes into building fiber into a community?

Bringing fiber services to a community is a resource-intensive project that requires careful research and planning. Projects are normally divided into several phases including engineering and design, permitting, construction, drops, and final in-home installation.

Once construction nears completion, Race will contact you to place your order. At that time, you may choose services you want for your home or business.

How long does the construction phase take?

We anticipate that the construction phase will take up to 12 months to complete RSF Connect. To check progress, please scroll up to the Progress section.

How will fiber get from the street to my home?

Line extensions or “drops” to your home will be done via underground conduit. Drops will run from the “Christy Box” on the street directly to your home. Some homes have existing conduit and Race will do their best to use those whenever possible. In cases where existing conduit does not exist, a certified Race Engineer will come to your home and outline the best possible route to run the conduit.

Race has specific underground conduit specifications that the company adheres to. Should you choose to have an independent contractor complete the underground trench and conduit placement, those specifications must be met.

Click to view the Underground Conduit Placement Specifications.

I have a concern/comment regarding construction or installation?

If you have any feedback for us regarding construction or your in-home installation, we'd like to know. Give us a call and let us know what's on your mind. Race does its best to address everyone's concerns and comments. If it is after business hours, please leave us a voicemail and we will get back to you as soon as we can. We have dedicated the following number for RSF Connect. Association Members may call 800-640-9436 for questions and concerns.

Can I keep my old e-mail address or will Race provide me a new e-mail address?

Race does not offer an email address with our services. We suggest using a cloud based email service such as Yahoo, Gmail or Hotmail if you choose to use Race Services.

How can I sign up for service?

We ask that you submit an inquiry as soon as possible. By submitting an inquiry, your information will be passed to our dedicated sales team that will keep you updated and contact you as soon as we begin accepting orders. Our sales concierge will schedule an appointment with you to review our services with you based on your needs and discuss the optimal route for the line extension to your home.

I am going out of town for an extended period of time; do I need to be on-site for the installation process?

You do not personally need to be home for installation, but an authorized adult over the age of 18 must be present.

When/how will I be notified when work is being done on my street or on my property?

Weekly construction information is listed in the Progress section under Updates. In addition, you can submit an inquiry to stay up to date on construction in your area.

What will this cost me?

Our 1-gigabit internet service begins at $135/month and includes our gigabit capable router which is fully supported by our staff. Cost to run the fiber from the street to your home will require an itemized quote by a certified Race Engineer and will be custom to your property.

May I keep my current internet service if I want to?

You may always keep your current internet service should you choose to.

I live in a condo, can I receive service?

Yes, Race will provide service to condos that have authorized construction to the property.